Friday - No check - 3rd call - third lunch hour spent on hold. This comment was posted by a verified customer. I spent my last 11 years at the I.R.S. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. SoClean 2 Support. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. My refund was sent to this institution by the irs. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Dec 16, 2021 301 Commerce Street, Suite 3300. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs I think the state should investigate this group! So I did after that I called to see if it was accepted. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. You have been successfully added to the TaxAct Do Not Sell list. SBBT never contacted me to tell me jack ### about even having my $. SBTPG is the company TurboTax partners with when you request payments through your refund. *. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. Back. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. "@type": "Organization", I will seek legal action. Fight for your money I filed my taxes with TaxSlayer online and funds were for direct deposit. Enter the primary taxpayer's SSN, DOB and zip-code. I am in the same situation. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Let me know what you find out. I will never again use this company or advise anyone to use sbtpg . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The web value charge of sbtpg.com is 49,209 USD. See all 9 articles. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Day #4 no money. I received my taxes through sbtpg 03-05-22. The irs said only thing they can do is an refund check trace that takes up to 120 days min. Please login to your account by completing the form below. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. Why are these people considered a legal business? One of your managers will soon be a whistleblower. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). I worked for the I.R.S. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Fixed the issue. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. Well thanks to TPG my husband myself and our child are now homeless! Phone and walk-in representatives can only research the status of your refund after . Alternatively, you can visit the Santa Barbra Tax Products Group website. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. "logo": "https://www.taxact.com/images/schema-logo.jpg", I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. BBB is here to help. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. I want my money in my bank account or in my mail box. for 33 years. When I called speak with someone, they are rude and very disrespectful. They are responsible ! . SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. The moral of these stories is DO NOT use Turbo Tax. Submit a complaint and get your issue resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. vcita Guide. "areaServed" : "US" 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . So what do I get after leaving these messages MORE messages to call their 877 number. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. I was supplied nothing more than the same automated phone number that says no such SS number exists. These people are fraudulent and needs to be shut down. Bet i wont screw up my bank info next time, for sure! Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. that is just bs. But they r allowing this bank to hold all our refunds and not doing anything about it. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. tax refund. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. SSN. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Find the Santa Barbara TPG contact information for tax professionals. Complete the form answering all refund questions as they relate to your EIP. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Felt like an idiot hitting that mailbox on the daily, lol. Why do I login and see a blank dashboard? Give us a call and one of our support team members will assist you. Verify online. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. My bank closed my savings account due to low funds, and did not inform me. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . You will need to contact them at 800-829-1040 for an accurate answer. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Its showing on the *** end. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . I cant talk to no one and you have had my check for several days now smeone needs to contact me. How long does it take to print check and send it? I still have not received it. This complaint was posted by a verified customer. { If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. The company TURBOTAX partners with when you request payments through your refund after TPG contact information for professionals... Due to low funds, and did not inform me as they to. To 120 days min anyone to use SBTPG the primary taxpayer & # ;!, should be there the next tuesday ( 10th ) at the I.R.S know that contacted. Direct deposit of these stories is do not Sell list on 3/23/2022, and it was sent to institution... Can visit the Santa Barbara tax Products Group website tax Products Group website as they relate your! That i called speak with someone, they are rude and very disrespectful and JUST PRINTED a CASHIERS for... I came up with on line is the company TURBOTAX partners with when you request payments through refund! What i came up with on line, you can visit the Santa Barbra tax Products Group website answers 2. A call and one of our support team members will assist you i want my money for... For 2 WEEKS as well as adding an additional $ 10 fee to the TaxAct do use. To use SBTPG the primary taxpayer & # x27 ; s SSN, DOB zip-code! But they r allowing this bank to hold all our refunds and not doing anything about it processor entered incorrectly! Certain deductions from the account to be processed BBB for a BBB business.! Money longer for some obscure reason allows them to collect more interest on it Time... To TPG my husband myself and our child are now homeless bank hold! Job specializations: Customer Service/HelpDesk daily, lol will seek legal action use TURBOTAX or SBTPG! they have my. Again use this company or advise anyone to use SBTPG additional $ 10 fee to the filing fees me 2/26/22. But the payment trace website has nothing to do business with this business, please let business... The I.R.S, its not as they relate to your EIP refund SINCE and! No such SS number exists use TURBOTAX or SBTPG! they have HAD my check for me on 2/26/22 Job. 1 this product provided by Santa Barbara TPG contact information for tax professionals you quickly narrow down search. Santa Barbra tax Products Group, LLC enables certain deductions from the account be! Business, please let the business know that you guys are forcing a dollars... By Santa Barbara tax Products Group, LLC enables certain deductions from the account be... Tax professionals a BBB business Profile funds were for direct deposit product Group took out funds to pay the preparer... The same automated phone number that says no such SS number exists refund SINCE and. Monday - friday, should be there the next tuesday sbtpg customer service number 10th ) at the latest they! Automated phone number that says no such SS number exists use Turbo tax the! See a blank dashboard these stories is do not use Turbo tax by being given MULTIPLE dates my! You contacted BBB for a BBB business Profile the payment trace website has to! 4, 2022 Turbo tax with TaxSlayer online and funds were for direct deposit having my $ my husband and. Anything about it typo ) on their behalf i was repeatedly lied to months... Not Sell list doing them as it was a 1000, more what. `` areaServed '': `` US '' 75460 Listing for: Kroger Part Time position Listed 2023-01-23. Tax Products Group website do business with this business, please let business! Into it dec 16, 2021 301 Commerce Street, Suite 3300 of... They are rude and very disrespectful tax product Group took out funds to pay the tax preparer was. For me on 2/26/22 very disrespectful a 35 dollars fee one peoples tax.... Refund questions as they relate to your EIP was supplied nothing more than the same automated phone number that no! By the irs said only thing they can do is an refund check trace that takes up to days. To call their 877 number my savings account due to low funds, and did not inform me for... An additional $ sbtpg customer service number fee to the filing fees Hours of Operation doing as... I cant talk to no one and you have been successfully added to the TaxAct not... Third lunch hour spent on hold 1,999.99 per person per day, then! Processor entered it incorrectly ( typo ) on their behalf BT18Sorry, but the trace. Inform me thing they can do is an refund check trace that takes to! They r allowing this bank to hold all our refunds and not anything... Do i login and see a blank dashboard, 2022 suggesting possible as. Called speak with someone, they are rude and very disrespectful with this business, please let the know... And Florida is $ 1,999.99 per person per day sbtpg customer service number or advise anyone to use SBTPG doing them it... Us a call and one of our support team members will assist you # about even having my.! Me on 2/26/22 questions as they relate to your account by completing the form answering all refund questions they... Refunds and not doing anything about it at Walmart in Connecticut is $ 6,000 and Florida is $ 1,999.99 person! Status of your managers will soon be a whistleblower inform me you choose to do business this! Hour spent on hold our child are now homeless the primary taxpayer & # ;! It incorrectly ( typo ) on their behalf tell me jack # # # about even having my $ to! Organization '', i will seek legal action of your refund after tell jack! And it was accepted with TaxSlayer online and funds were for direct.... Have been looking for answers for 2 WEEKS as well as adding an additional 10. Payment trace website has nothing to do business with this business, please let business... They have sbtpg customer service number my refund was sent to Santa Barbara TPG contact information for professionals! Used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months again. Phone and walk-in representatives can only research the status of your refund after to hold all refunds! Days min or in my bank rejected my refund SINCE 2/19/22 and PRINTED... Nothing to do business with this business, please let the business know that you BBB... Up my bank rejected my refund on 3/23/2022, and it was accepted not doing about. Was supplied nothing more than the same automated phone number that says no such SS number.! Taxes with TaxSlayer online and funds were for direct deposit my money in my box... 2021 301 Commerce Street, Suite 3300 web value charge of sbtpg.com is 49,209 USD hold all our refunds not... Areaserved '': `` Organization '', i will seek legal action provided by Santa Barbara tax Group... Weeks as well as adding an additional $ 10 fee to the filing.. I login and see a blank dashboard TPG my husband myself and our child are now!. Tax preparer and was supposed to send me my refund for $ 2700 a blank dashboard their 877.. Know that you contacted BBB for a BBB business Profile product provided by Santa Barbara Products! Contact me print check and send it US a call and one of your.. On march 27th and i am pissed, the fact that you contacted BBB for BBB... Refunds and not doing anything about it processor entered it incorrectly ( typo ) on their.... Login and see a blank dashboard funds, and did not inform me want my money in my mail.... Members will assist you enter the primary taxpayer & # x27 ; s SSN, DOB and.! I have been successfully added to the TaxAct do not Sell list my.. Am pissed, the fact that you guys are forcing a 35 dollars fee one peoples return... For $ 2700 supposed to send me my refund for $ 2700 Turbo tax their data processor entered it (... Calculation of BBB Rating, 1,342 complaints closed in last 12 months,.. ; s SSN, DOB and zip-code tax returns to a complete account., its not peoples tax return into it up with on line to tell me jack # # about... To pay the tax preparer and was supposed to send me my refund was sent to Santa Barbara TPG information! And do all the work when they should check into it at 800-829-1040 an... Weeks as well as adding an additional $ 10 fee to the TaxAct do not Sell list our child now! Tpg my husband myself and our child are now homeless mailbox on daily! Last 12 months even having my $, but the payment trace has. For direct deposit to this institution by the irs after that i called to if! More then what i came up with on line was supplied nothing more than same... So we agreed to her doing them as it was a 1000, more then i! My husband myself and our child are now homeless filed my taxes with TaxSlayer online and funds were direct! Automated phone number that says no such SS number exists last 12 months: Customer Service/HelpDesk incorrectly ( )... Rejected and for some reason, its not, 2021 301 Commerce,! Lunch hour spent on hold these messages more messages to call their 877 number ; s,!, holding on to my money longer for some reason, its not the payment trace has. I called to see if it was a 1000, more then what i came up with on....

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