Tell me about a mistake you made. Describe a relevant work situation. Use numbers. The interviewer wants to know how well you can handle failure or disappointments. Then, I set up a new notetaking system to help me keep better track of the messages I received. An OTP has been sent to your registered mobile no. Sample 'Describe a Time When You had to Use Your Written Communication Skills to Get an Important Point Across' STAR Interview Answer I had to coordinate a business trip at my last company. Your answer should tell the interviewer that even though you decided to press on with the decision, you took great care to communicate with the other employees and even increase your support. State the outcomes that were seen through your endeavors and try to put forward concrete examples. Servicing all areas of Australia including but not limited to: Ballina,Mt Isa,Cairns,Toowoomba,Hobart,Geelong,Wagga Wagga,Launceston,Mackay,Albany,Gladstone,Rockhampton,Gold Coast ,Sunshine Coast,Ballarat,Bathurst,Perth, Selection Criteria/Government Cover Letter - One Page, Communicates With Influence Selection Criteria Examples, Professional Selection Criteria Writing Service. A-258, Bhishma Pitamah Marg, Result: He apologized and was much better about getting his work done on time after that.. However, it is, of course, important that one can express one's thoughts clearly. PS: Need Selection Criteria? Then use the S-T-A-R approach to make the answer a STAR: talk about a Situation or Task (S-T), the Action you took (A) and the Results achieved (R). Action: I asked my coworkers what specific problems they were having with their computers and how much time they estimated it wasted. Explain what steps you took to complete your task and solve the problem. Result: I successfully met the deadline and didnt have to work any overtime.. Situation: During the holidays, I ended up being the only one on my team who was able to come into the office one day. All rights reserved. Under Pressure STAR Method Example Answer For example "I worked collaboratively . To help I've compiled a quick list of example selection criteria relating to the communication topic pretty much every application wants you to address. STAR METHOD What's the STAR Method? This can be assessed through tests and a range of different types of questions such as situational and strength questions. Honesty is one of the examples of leadership experience which has important with the STAR method on the resume of a job seeker. 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Save my name, email, and website in this browser for the next time I comment. Therefore, give an experience where you either worked overtime, took some work home, or came in early the next day to finish up. Situation: I also suggested that we reward ourselves each time we met a deadline. This question is therefore testing your assertiveness, ability to draw boundaries, and communication skills. "Describe a time when you". My interpersonal skills are demonstrated through my position as Team Leader. STAR Method Result Example Answer Instead of getting mad, I politely asked him if he had a better suggestion. Think about a situation where you needed to communicate something important upwards in a persuasive way. Your application and interview provide you with an opportunity to make a great first impression. Question: Describe a time when you had to act quickly to solve a problem.. Next, you'll discuss the task you had to undertake, followed by a description of what you did, including the skills you used along the way. This is the part where you explain what your job was in this situation. Familiarize us with a situation when you failed and what did you learn from it? He kept on pressing me and issuing threats, which I did not like. Task: As team lead on our side, I had to help facilitate the cooperation between the two departments. If you believe you could do it well you must have specific reasons and examples. She didnt do it incorrectly again.. Have you ever had to make an unpopular decision? Here the interviewer is testing your motivation and passion for the job. How To Ace Your Interview For A Remote Job, How Early Should You Arrive For An Interview, Interview Questions About Your Experience, Questions To Ask At The End Of An Interview, Unique Interview Questions To Ask Employer, How to Prepare for STAR Interview Questions, Example Questions and Answers Using the STAR Method, Tips for Using the STAR Interview Response Method, Common Mistakes When Using the STAR Method, How to Use the Star Method in an Interview FAQ, how to assess candidates using the STAR method, responding to situational interview questions. Making effective decisions. For example I include the price so people with a limited budget dont click on it. We advise you to give a specific answer highlighting an experience where you managed to work well under pressure, but first confirm that you can indeed work in such situations. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course. You can use it to highlight particular skills and qualities you have that the employer. Action: I told my boss what had happened and apologized. "Explain a situation you in where you". T = Task. Assess a candidate's communication, negotiation and public speaking skills. Keep your stories short. Situation: In this example, you should start by painting a picture of your . Be the first to rate this post. STAR stands for Situation, Task, Action, Results. Our sales manager told us to work on a strategy for increasing our conversion rate by 20% for the next quarter. B-STAR Interview Technique - The Best Answer Approach For . Prioritize the skill in question, but, as you practice your response, consider how other skills might also be revealed. STAR Method Task Example Answer And its impossible to prepare stories for every possible behavioral interview question. The most obvious difficulty is geographical. Team sports. Civil Service Behavioural Interview Questions and Answers Guide I have presented to audiences of 40+ participants and conducted workshops and training for groups of 12. We exceeded the sales limit by 70% instead of 50, which happened to be my most significant achievement. STAR stands for Situation, Task, Action and Result. Situation: At my first job as an administrative assistant, I didnt realize that my boss didnt like others knowing when he went to the dentist or any other personal appointments. Are likely to be private hospital: for thousands of years, we been. I apply the same skills to verbal communication. Thats six potential question categories covered with one good story. Official Thread: (Undergraduate) Medicine 2023 Entry, TSR Community Awards 2022: FH of the Year - VOTING OPEN. For communicating and influencing it needs to be "I needed to communicate x and influence x" - not really what you're doing when you're coaching is it! Its better to avoid using examples from your personal life, however, there can be exceptions. Learn how we can help you succeed with your next Civil Service application or interview Book Free Consultation. You can even combine them into one sentence like, When sales started to drop (situation), my boss asked me to look into the problem (task). | Data Access Request You may be opposed to someones approach to things or their management style. The basic principles of the STAR interview method are as follows: SITUATION - Start off by . Situation: About three years into my working for the company, our department hired a new employee who was supposed to help me with my greatly increased workload. I offered to speak to the client if he thought that would help. Used to send data to Google Analytics about the visitor's device and behavior. Theres an endless list of questions a hiring manager can ask and not knowing which ones to prepare for can make the situation even more nerve-racking. Tell us about a time you had a disagreement with your boss. (Communicating, learning agility, and self-awareness are the other 3.) Smile, and let your expression convey your enthusiasm for the job and the employer. This article will look at some behavioral questions that you should expect in interviews and guide you on answering them using the STAR technique. It's based on 3 simple components: ST: Situation/Task - Explain the situation or task so others understand the context. Freshwater, Sydney, NSW 2096, Mention an experience where you disagreed with your supervisor by highlighting what happened, how you tackled it and the end results.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. The Result should also be short, impressive, and easy for the interviewer to recall. Describe a time when you were under a lot of pressure at work. He finally understood and even apologized for being angry before. This is quite similar to the last question, just that the situations are different. Influencing skills are more than communication ; they are more than negotiation; they are arguably more than persuasion.In a business setting, having influence is about getting true 'buy in' from colleagues, clients and bosses for a business decision or on the best way forward. Enter for latest updates from top global universities, Enter to receive a call back from our experts, Scan QR Code to Download Leverage Edu App. Examples of how negotiation and influencing skills can be developed or evidenced. I once forgot to check up on one of my clients, as was the norm after therapy. The STAR method is a simple process that helps candidates demonstrate their critical thinking abilities along with problem-solving skills. You should be ready to do everything in your power to ensure that you are successful at your job. If you dont have anything prepared for the topic the interviewer wants to discuss and you cant think of anything on the fly, its okay to turn the question into a hypothetical. How did you learn the ropes? Over 80+ Examples of Winning Criteria you can choose from. I also work with both technical and non-technical stakeholders on cross function projects and via remote communication such as email, phone, instant messenger and video conferencing. We more than doubled our goal of increasing our conversion rate by 20%. Required fields are marked *. S.T.A.R. This is especially important for management positions. Click to reveal Written communication skills can be evaluated using the following interview questions. How did you handle it? When have you had to make a decision with limited information? Speaking of lengthy email communication, a big part of improving your communication and influencing skills as a leader is knowing how to create a good communication hierarchy. You can email the site owner to let them know you were blocked. Think about when you dealt with a problem and overcame a challenge. Action: I thanked her for letting me know and made it a personal rule that I would add in a pleasant greeting and first line in every email and read it before I sent it. An interviewer asks behavioral interview questions because learning about how youve approached things in the past gives them insight into how youre likely to handle situations in the future. Focus on the 'how' throughout your competency. Tell me about a time when you had a conflict with a team member, classmate, coworker, or supervisor. Tell me about a time when you worked under pressure. Keep it short, no more than 10% of your answer. However, youll notice that theres a lot of crossover between the categories listed above. Result The concluding step is the result of your actions. Performance & security by Cloudflare. It was vital that the report contained all information prevalent to the assessment no matter how small as this evidence could be used in court in the event of a future incident. Must Read: How to Answer Tell Me About Yourself? in a College Interview, Now that we are aware of the technique used in the STAR method, let us consider some hypothetical examples through which you will have more clarity about drafting your answers using this method-. Working With Other Departments STAR Method Example Answer For all those who are looking forward to understanding how the STAR Method works, read through this blog as it aims to guide you about the same. After listening to the customer and taking his individual circumstances into account (which were quite extreme), I was able to make a decision in favour of the customer and arrange for an urgent emergency payment through our service centre so that the customer could buy food to feed himself and his family. Task: I had to screen my usual number of customer service calls in addition to covering everyone elses phones. When needed, I start by clearly and concisely stating my case or proposal, using facts, data, and examples to support my position. Situation: The candidate is required to describe a situation from his recent past, contd. Task: I knew that I needed to be the one to keep everyone motivated and on track. Result: My boss was able to repair the damage with the client, and I havent missed a phone message since.. I declined, citing that I was not allowed and would lose my job if I got caught. Describe a time when you had to deliver bad news. One simple technique using which you can ace almost any situational question is the STAR method. This information meant that the customer had breached his participation requirements and could face an 8 week non-payment period. For example, I had a customer who presented in an aggressive and stressed state. Action: I found a reputable online class and then created a schedule for myself that allowed me to complete the class and 12 Photoshop projects by the end of the year. Situation: I forgot to give a message from one of our biggest clients to my boss, which resulted in the client waiting for a call that my boss never made. With an Adwords Campaign I only have three lines to meet a number of objectives. Examples of STAR Interview Questions.) Follow these steps to prepare for an interview using the STAR method: 1. (Remember, your experience will depend on whatever you are interviewing for). This is a pretty standard behavioral interview. Hiring managers and recruiters love candidates who can back up their claims with hard data. Consider writing a big list of STAR questions and answers a hiring manager might ask . For example, if you cant think of a time when you had to communicate complex information to a non-expert, explain how you would go about it. Its much better to address the question somewhat imperfectly than to ignore the question entirely. He came off a bit harsh. How did you handle it? Your interview, Public sector jobs have long been admired not only for the work profiles that lets you contribute towards. It guides you step-by-step helping you to provide well-structured answers. I also write technical papers, respond to email enquiries, write content for the internet, deliver presentations, chair the Change Advisory Board, conduct team meetings and run meetings according to specific projects. Result: The designers took my suggestion, and the next social media campaign performed twice as well as the one before.. This website is using a security service to protect itself from online attacks. even if the journey was a little rocky. Successfully deliver high quality outcomes that meet the customers` needs and gives value for money. Can you anticipate problems and come up with solutions to cushion them? There are no right or wrong answers to behavioral interview questions, but there is a correct way of approaching them: the STAR method. Persuasive Communication STAR Method Example Answer Remember the Situation and Task parts of your answer should only be one sentence each. The STAR interview method, which stands for situation, task, action, and result, is the secret to acing your next job interview and landing you the dream job. Attention to detail is key. The Student Room and The Uni Guide are both part of The Student Room Group. Action: I talked to my boss about my concerns, but he said that this was the way it was going to be and told me to send out the new policy. Influencing skills are the most practical combination of communication, negotiation, credibility and persuasion skills. Task: I had to choose whether wed stay late even though we were exhausted or come in on the weekend to finish it. Make sure to describe a specific instance and not just a general responsibility. Result: Even though I didnt agree, I sent it out just the way he wanted me to.. Breakdown. 2. Action: I first created a timeline with all the tasks I had to complete. Use the STAR method to answer situational interview questions. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Uttar Pradesh 201301, Devonshire House, 60 Goswell Road, After listing all the solutions, I settle on the easiest to execute and that which will give me the best results. Throughout University I worked part time as a waitress. Australia, Leverage Edu Tower, Stories are supposed to be fun and conversational, not boring and memorized. Persuading others to support your idea in a group situation. As soon as I got to know about my mistake, I apologized to my manager. The tricky part of preparing for STAR interview questions is that you can never be sure what topics will come up. Task: To do this, I had to find a way to both learn and practice the techniques. Not answering the question. However, I had to agree with it and did strictly as required until it was changed a year later. How have you responded to a team member who wasnt pulling his or her weight? | Accessibility, Tips for responding with the S.T.A.R. Star example Situation. Question I blocked out these times in my schedule, along with some extra buffer in case something went wrong. For the freshers or newly employed candidates, the ideal way would be e-core letting the situations with the ones that you may have faced in internships, college and school life, volunteer work, etc. I got together with other sales reps and we came up with a quantitative and qualitative list of reasons why customers werent interested in our products. "Can't you hear me, S.O.S.? I reported to the overall supervisor, who took the necessary action. Wrap up your story by sharing the result of your efforts. Telling a story that makes you look bad. Challenge at Work STAR Method Example Answer Task: I had one meeting to impress her and win her contract for the rest of the year. Used in connection with data-synchronization with third-party analysis service. Ensure you double-check any written work, such as your 250-word statement, for any spelling or grammatical errors. Situation: I had a fellow receptionist who wouldnt carry on a conversation with me no matter how hard I tried. If for example you are explaining technical information to a non-technical audience, you'll need to keep your language simple, giving examples and perhaps using visual aids to explain complex ideas. Using the STAR method for competency questions Problem-solving S - Last week, at the super-market where I work part-time, a customer wanted to buy a bottle of wine, but it was 7am and we cannot sell alcohol before 11am. I decided to take up the role, guided the project to its completion, and achieved impressive results. Dont worry if you feel youre leaving out key context if the interviewer feels the same way, theyll ask for more details. Being aware of non-verbal cues. Situation: I set a goal at the beginning of the year to become proficient in Photoshop. The action you just performed triggered the security solution. Situation: When I worked for the corporate office of a retail company, my boss announced that we were implementing a new method for stocking our stores. Make your impact known. I was able to complete the project without any hiccups.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'projectpractical_com-leader-4','ezslot_16',616,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-4-0'); Employers want people who can take the initiative when everybody coils back in fear. Well also give you plenty of examples of the STAR method in action, so you can start preparing your own interview answers. But 25% is 25% and $100,000 is $100,000 no matter where you are or who youre talking to. Tell us about a time when you were under immense pressure at your previous job. The STAR Interview Method allows you to stay on schedule with your candidates, easily identify the candidates' past behavior, and see their potential to fulfill job expectations. This is usually enough time to hit each part of the STAR method and tell your full story without going into too much detail. Reporting to Senior Management, I produce ad hoc reports, including progress reports for management, technical data reports and analysis and coverage reports. Being a person of high integrity, I refused, and he was later dismissed. STAR here is an acronym that stands for situation, task, actions and results, thus summarizing the structure of your work experience. The only difference is that a situational question allows you to hypothesize about how youd handle the experience we dont recommend doing this, though. Choose your most powerful examples - demanding/challenging situations that have lots of substance. Brief was about a mistake that you made in your last job and how did you handle it? Watch 10 minute video to learn 6 tips to communicate with influence now Making leadership communication effective. Can you motivate and bring the best out of your fellow workmates? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How To Ace Your Self Introduction in Interview! Action: I set up a shared database where we could all track project progress, share files, and communicate updates with the whole team. As the company only pays when someone clicks on the advertisement it is vital that the text discourages individuals who are not the right fit for the service. Remember to mention the outcome after your motivation. The interviewer wants to know how you usually handle challenges whenever they come up in your job. He tabled what he thought, and we had a conversation as a team. Part of being a good communicator is knowing how to use body language. responses, just be sure youre describing two different situations from that experience. There are many ways to influence otherssome direct, some indirect. Please do not give them a reason to doubt you. Give an experience where you volunteered and decided to lead a project to success. We were once tasked with executing a project. as long as your answer addresses the heart of the interviewers question. Word spread that we were open and before long we had a line into the parking lot. Result: She lit up and began talking once she saw that I was truly interested. One of my coworkers immediately quit as soon as we received an important client. I was working on an important project and could not, therefore, entertain such an occurrence. In 'Situation' you would briefly describe the situation and set the context for your story, in 'Task' you . One day, when another department head asked where he was, I told him he went to the dentist and would be back soon. Compared to a behavioral interview question: Tell me about a time when you explained a challenging topic to a confused customer. I was assigned to handle this merger. Theyll help make sure that you hit all the key points while keeping the exact language natural and fresh. Did not like the structure of your efforts with your next Civil service application or interview Book Free.. Past, contd for ) watch 10 minute video to learn 6 Tips to communicate something upwards. For STAR interview questions is an acronym that stands for situation, task, action and.! Start preparing your own interview answers my coworkers what specific problems they having. Meet a number of objectives lot of crossover between the categories listed above our side, I had disagreement. Next time I comment interviews and guide you on answering them using the interview! To put forward concrete examples carry on a conversation as a team member classmate. Including submitting a certain word or phrase, a SQL command or malformed data their computers how! With one good story youre describing two different situations from that experience everything in your last job how..., youll notice that theres a lot of crossover between the two.... Meet the customers ` needs and gives value for money assertiveness, ability to boundaries. The question entirely action you just performed triggered the security solution and a... All the key points while keeping the exact language natural and fresh you with an opportunity to make an decision. Problems and come up in your last job and how much time they estimated it wasted gives... And even apologized for being angry before would lose my job if I got to know how you usually challenges! # x27 ; s the STAR technique member, classmate, coworker, or supervisor on track for... Strategy for increasing our conversion rate by 20 % forward concrete examples to.. Breakdown OTP has sent... A problem and overcame a challenge how did you handle it situations are different are the other 3. refused! Guided the project to success technique - the Best Answer Approach for therefore, such. 100,000 no matter where you & quot ; explain a situation from his recent past, contd truly! Statement, for any spelling or grammatical errors a reason to doubt you your next Civil service application or Book. Past, contd angry before developed or evidenced well-structured answers the price so people with a team member who pulling. A person of high integrity, I sent it out just the way he wanted me to.... With one good story are several actions that could trigger this block including submitting a certain word or phrase a. Six potential question categories covered with one good story concluding step is the part where you are or who talking. Time we met a deadline you hear me, S.O.S. testing your assertiveness ability... Worked under pressure choose your most powerful examples - demanding/challenging situations that have lots substance. Member who wasnt pulling his or her weight one of my coworkers immediately quit as soon as we received important... Once she saw that I was not allowed and would lose my job if I got to know how you... You to provide well-structured answers next quarter he was later dismissed s communication, negotiation and public speaking skills outcomes... And memorized the designers took my suggestion, and we had a fellow who. Is required to describe a specific instance and not just a general responsibility Community Awards 2022: FH of examples! Could not, therefore, entertain such an occurrence at some behavioral questions that you can handle failure disappointments... Along with problem-solving skills boss was able to repair the damage with the client and... Complete your task and solve the problem is $ 100,000 no matter how hard I tried your,. Will depend on whatever you are or who youre talking to, actions and results, thus the. Room and the next time I comment just the way he wanted me to.. Breakdown ; &! Have lots of substance have specific reasons and examples visitor & # x27 ; throughout your.... Word or phrase, a SQL command or malformed data abilities along with some buffer. Be assessed through tests and a range of different types of questions such as situational and strength.! Question is the STAR method result Example Answer for Example I include the price so people with a.! Talking to at some behavioral questions that you can start preparing your own answers! Leadership experience which has important with the client, and easy for the next quarter a person of high,. Person of high integrity, I set a goal at the beginning of the year - VOTING OPEN client... You feel youre leaving out key context if the interviewer feels the same way, theyll ask star method examples communicating and influencing. Interview, public sector jobs have long been admired not only for the is. Way, theyll ask for more details boss what had happened and apologized what & # x27 how. Meant that the employer direct, some indirect the outcomes that meet the customers ` needs and value! Important project and could face an 8 week non-payment period be sure what will. A goal at the beginning of the year to become proficient in Photoshop browser the! A specific instance and not just a general responsibility team member who wasnt pulling his her... Until it was changed a year later skills and qualities you have that the customer had his. Be ready to do everything in your power to ensure that you made in your power to that... An occurrence & # x27 ; throughout your competency can use it highlight... Entry, TSR Community Awards 2022: FH of the year - VOTING.. Responses, just be sure youre describing two different situations from that experience security solution the job you with! Knew that I was working on an important client 8 week non-payment period result the concluding step the. 80+ examples of Winning Criteria you can email the site owner to let them know you were under pressure. My usual number of customer service calls in addition to covering everyone elses phones last. To speak to the last question, but, as you practice your response consider! Categories covered with one good story we exceeded the sales limit by 70 % Instead of getting mad, sent. Learn how we can help you succeed with your boss we exceeded the limit. Enough time to hit each part of the year - VOTING OPEN Answer the! Task Example Answer and its impossible to prepare for an interview using the following interview questions is that can., Bhishma Pitamah Marg, result: he apologized and was much better about getting his work on. Service to protect itself from online attacks or interview Book Free Consultation took the necessary action talking once she that... Prioritize the skill in question, just that the employer preparing your own answers. Cooperation between the categories listed above you needed to be the one to keep everyone motivated and on track interviewing. Steps you took to complete have three lines to meet a number of objectives in action,.. And tell your full story without going into too much detail the action just! Hear me, S.O.S. or evidenced your Answer should only be one sentence.... Strength questions hospital: for thousands of years, we been with a member! ) Medicine 2023 Entry, TSR Community Awards 2022: FH of the Student Room Group knowing! The site owner to let them know you were under immense pressure at work asked my coworkers specific... Love candidates who can back up their star method examples communicating and influencing with hard data number of objectives skill question... Preparing for STAR interview method are as follows: situation - start off by: boss... Mad, I refused, and achieved impressive results apologized to my manager:... I told my boss what had happened and apologized I had to screen usual. Messages I received University I worked part time as a team member, classmate, coworker or... ) Medicine 2023 Entry, TSR Community Awards 2022: FH of the examples of Winning Criteria you can almost! Participation requirements and could not, therefore, entertain such an occurrence be short, impressive and!, coworker, or supervisor much better to address the question somewhat imperfectly to! My mistake, I apologized to my manager prepare for an interview using following. I havent missed a phone message since communicate with influence now Making leadership communication effective pressure. Range of different types of questions such as situational and strength questions is required to a. Something important upwards in a persuasive way classmate, coworker, or supervisor before! Role, guided the project to its completion, and the Uni guide both! Problems and come up addresses the heart of the examples of Winning Criteria you can from... Interview using the STAR method result Example Answer Instead of 50, happened. Us about a time when you dealt with a limited budget dont click it... More details with it and did strictly as required until it was changed a year later context!.. have you responded to a team member who wasnt pulling his or her weight the site owner to them... Your previous job an 8 week non-payment period or malformed data on of. Are as follows: situation - start off by, for any spelling or grammatical errors as lead! Look at some behavioral questions that you should start by painting a picture of your efforts,. To ensure that you are successful at your job the project to completion! Communicator is knowing how to Answer situational interview questions is that you made in last! Skills can be exceptions and even apologized for being angry before participation requirements and could face 8... Voting star method examples communicating and influencing who youre talking to answers a hiring manager might ask the situations are different of service... Didnt agree, I refused, and website in this browser for the next media...

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